Help & FAQs
Find answers to common questions about using The Power of 90.
GETTING STARTED
How do I start my child’s journey?
After logging in, go to your Dashboard, create your child’s profile, set a PIN, and click “Today” to begin Day 1.
Where do we begin on Day 1?
After logging in, click Dashboard in the top menu, then select Today.
This opens the current day’s journal, guidance, and activities.
What happens after login the first time?
Parents land on the Dashboard to set up profiles and PINs. Children access their journal using their PIN.
How does the Parent Dashboard work?
The Parent Dashboard lets you manage profiles, view progress, adjust settings, and handle billing.
Does my child need a PIN?
Yes. Each child uses a PIN to access their own journal safely.
Do parents need a PIN if they journal too?
Yes. Parents who journal can also use a PIN for their own entries.
USING THE PROGRAM
Where is my child’s daily journal?
Go to Dashboard → My Journal to see today’s prompt and past entries. Journals are private and not visible without child approval.
Can my child go at their own pace?
Yes. Your child moves at their own pace but cannot skip ahead. Each day unlocks in order.
What if we miss a day?
No problem. Simply return and continue where you left off.
Can parents journal alongside their child?
Yes. Parents may journal using age-appropriate prompts when enabled on their profile.
How long should journaling take each day?
Most days take about 10–15 minutes.
ACCOUNTS & PROFILES
Can I add more than one child?
Yes. The number of children depends on your subscription plan.
How do I manage multiple profiles?
Go to Dashboard → Profiles to switch between children.
How do I reset a PIN?
Visit Profile → Manage PINs to reset or change any PIN.
Can grandparents or mentors access the account?
Yes, with parent approval and login credentials.
How do I change my email or password?
Go to Profile → Account Settings to update your information.
Can a child use the account without a parent?
No. All child accounts must be created and managed by a parent or guardian.
PRIVACY & SAFETY
Is my child’s journal private?
Yes. Entries are private and visible only to your family.
Who can see my child’s entries?
Only the parent account holder and approved family members assigned in the Parent Dashboard.
Does anyone message my child?
No. There is no public messaging or social interaction.
Are there ads or social features?
No. The platform is ad-free and distraction-free.
How is my child’s data protected?
We use secure systems and never sell personal information.
Can parents read journals without permission?
No. Parents must access, and the child must approve.
BILLING & PLANS
Where do I see my current plan?
Go to Profile → Subscription to view your plan.
What happens if a payment fails?
Access continues during the grace period. If payment is not resolved, features may pause until updated.
How do I cancel or pause my subscription?
Subscriptions run through the full 90-day cycle. Monthly plans continue unless cancelled.
What happens after the 90-day program?
After 90 days, families may continue with extended coaching features or renew the full program
Can I change plans later?
Yes. Upgrades happen anytime. Downgrades apply after completing the current 90-day cycle.
How do I update my payment method?
Go to Profile → Billing to update payment details.
TECHNICAL & SUPPORT
What devices work best?
The program works on most devices. A computer or tablet is recommended for the best writing experience.
Will my progress be saved automatically?
Yes. Entries and progress are saved automatically.
What if the site isn’t loading correctly?
Try refreshing, clearing your browser cache, or switching devices.
Who do I contact for help?
support@thepowerof90members.com
How long does support take to respond?
Yes. You may upgrade or downgrade at any time.
OPTIONAL FEATURES (IF ENABLED)
How do milestone check-ins work?
Families receive guided reflections at Days 30, 60, and 90.
How do rewards and coins work?
Children may earn collectible rewards for completing milestones.
How does voice guidance work?
Voice guidance provides short, focused coaching to help children reflect and write. It does not replace journaling or allow open-ended conversations.
Can I change plans later?
Yes. You may upgrade or downgrade at any time.
How do I update my payment method?
Go to Profile → Billing to update payment details.
FINAL NOTE
The Power of 90 is designed to support families in building confidence, reflection, and strong habits—one page at a time.
If you ever have questions, we’re here to help.